Refund policy

Return & Refund Policy

Thank you for shopping with SwitchForge. We strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns within the following timeframes:

  • Keycaps & Accessories: Within 30 days of the delivery date.

  • Keyboards: Within 14 days of the delivery date.

2. Return Conditions

To qualify for a full refund, returned items must meet all of the following conditions:

  • The item must be unused, uninstalled, and in brand-new condition.

  • All original packaging, accessories, protective films, manuals, and inserts must be included.

  • The item must not show any signs of wear, damage, or modification.

Keycap Sets

Due to the nature of our products, keycap sets are not eligible for return if:

  • The inner trays have been opened, or

  • The keycaps have been mounted or installed on a keyboard.

Keyboards

Keyboards are not eligible for return if they have been:

  • Modified,

  • Soldered,

  • Disassembled beyond normal inspection, or

  • Altered in any way from their original condition.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery by emailing support@shopswitchforge.com.

To help us resolve your issue quickly, please include:

  • Your order number

  • A clear photo or video showing the problem

Once verified, we will arrange a replacement at no additional cost.

4. How to Return an Item

To initiate a return:

  1. Email support@shopswitchforge.com with your order number and reason for the return.

  2. Wait for our return instructions before shipping your item.

  3. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

  4. We strongly recommend using a tracked shipping service. We cannot issue refunds for returned packages that are lost in transit.

5. Refund Process

Once your returned item has been received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or installed keycap sets

  • Modified or soldered keyboards

  • Items returned without original packaging

  • Products damaged due to misuse, improper installation, or unauthorized modifications

If you have any questions regarding this policy, please contact us at support@shopswitchforge.com. We are always happy to assist.