Shipping policy

Shipping Policy

Thank you for shopping with SwitchForge. We are committed to delivering your order safely and as quickly as possible.

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Orders are processed Monday through Friday.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Times

United States

Standard Shipping: Estimated delivery is 7–14 business days after your order has been shipped.
Delivery times are estimates and may vary due to weather, customs processing, carrier delays, or other factors beyond our control.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link. Please allow up to 48 hours for tracking information to become active.

4. Customs, Duties & Taxes

For orders shipped to the United States, most customers will not incur additional customs duties or import fees upon delivery. However, customs policies may vary, and any charges imposed by local authorities are the responsibility of the customer.

5. Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided:

We are not responsible for orders delivered to an incorrect address supplied by the customer.
If the order has not yet been shipped, contact us immediately and we will do our best to update the address.
Once an order has been shipped, we may not be able to make changes.

6. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it:

Check around your property and any secure delivery locations.
Ask household members or neighbors if they accepted the package.
Contact your local shipping carrier for additional delivery details.

If you are still unable to locate your order, please contact us at support@shopswitchforge.com, and we will work with the shipping carrier to assist you whenever possible.